Unplug the power cord from the power source and wait 60 seconds.Īs your printer had some “rest”, reconnect the power cord to a wall outlet and the device. Then, with the printer turned on, disconnect the power cord from the printer. If you get such an HP printer cartridge problem, first, reset the printer to recover from any errors or failures. These errors may appear due to a communication breakdown between the printer and the chip on the cartridge. Allow them to dry for several minutes, and place them back into the device.Īnd voila! Get back to printing those family pics and enjoy the vibrant colors! Depleted Ink Cartridge. Use cotton swabs dipped in warm water or isopropyl alcohol to clean the contacts on the cartridges and carriage. In case you still get the message, remove the ink cartridges from the printer. Yet, you can easily get rid of this message, just press “Proceed”, “Continue”, or “OK”, and then resume the printing process. Non-Original Ink errorĪfter installing the cartridge, a “Non-Original Ink” error message may appear. In this article, we will share some common strategies to make your printing experience easier and override HP ink cartridge errors. I greatly resent the time I have wasted over the last two years with this problem.If you are a lucky owner of an HP printer, you might have faced some situations when it simply refused to work properly. Meanwhile the machine is totally useless as there is no workaround to allow me to carry on (say with black only printing. It could be any of them - this seems to be a problem across the machine, not specific to a single cartridge bay, which would suggest a local problem. On and Off the photo black comes up with the same message, and then it is okay again. As I write this magenta is not recognised, I have cleaned contacts, unpligged the cable, removed the print head cradle, and tried several genuine cartridges. I doubt that I will ever buy a HP again after this.įor what it is worth I usually get the printer to work again, but can never figure out what did the trick. It also has a better design allowing straight through paper runs, which makes a big difference when she prints images on thick paper/card, while the HP invariably scuffs the leading edge. Meanwhile my daughter's printer (which I won't name in deference to this being a HP forum) operates smoothly without any problems of this type. There is clearly a MAJOR problem with this model and the manner in which it is constructed. It makes no difference whether I use cripplingly expensive HP cartridges, HP refills or third party cartridges. If I breath near the cartridges they are prone to showing up as 'missing or damaged'. I have wasted hours when I should be productive, removing and refitting cartridges, cleaning contacts, wiggling cartridges and surfing the 'net looking for a solution. I bought the PhotoSmart 7520 in March 2013 and it has been a constant nightmare. ![]() My siimple HP3420 was a model of reliability. I never get an error for missing black or photo cartridges. ![]() I tried the other two old yellow cartridges, and no luck.ĭuring removal and installation of the cartridges, sometimes I also get the cyan and magenta showing up as not being recognized along with the yellow, but after taken them and putting them back in the warning for the cyan and magenta go away, but the yellow will not go away, regardless of what I do. ![]() I installed it upon arrival, and the printhead error went away, but I still got the same missing cartridge error, and the only one that it will not recognize no matter what I do is the yellow cartridge. I followed the trouble shooting instructions with no luck, so I threw in the towel and I purchased a brand new HP printhead, part number CN642A, as suggested by the HP troubleshooting/support website. I purchased a new set of HP 564 XL cartridges (black), and it never recognizes the yellow ink cartridge, and for some odd reason, it began to tell me that the printhead was either missing, not detected or incorrectly installed. I've been having a similar ongoing issue with my printer.
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